Returns Policy
Effective Date: 23 October 2025
Last Updated: 23 October 2025
1. Overview
At The Beard Company, we take pride in the quality of our grooming products. Each item is carefully crafted and checked before shipping to ensure you receive it in perfect condition.
Because our products are personal care and hygiene items, we do not offer refunds or returns once an order has been delivered, except in cases where the product is defective or damaged upon arrival.
2. No Refunds Policy
All sales are final.
We do not offer refunds for:
- Change of mind or personal preference
- Allergic reactions (please read ingredient lists and perform a patch test before use)
- Products that have been opened, used, or tampered with
- Incorrect orders due to customer error (e.g. wrong product or scent selected)
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at [insert email address] with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We’ll gladly review your claim and, if approved, arrange a replacement or store credit for the same value.
4. Exchanges
Due to hygiene reasons, we do not accept product exchanges once a product has been opened or used.
If the wrong product was sent to you by mistake, we’ll happily correct it at no extra cost once verified.
5. Shipping Costs
Shipping costs are non-refundable.
In cases of approved replacements, The Beard Company will cover the cost of sending the new item to you.
6. Patch Testing
Our beard oils and grooming products contain natural ingredients and essential oils that may cause sensitivity in some individuals.
We strongly recommend performing a patch test before full use.
7. Contact Us
For any return-related questions or concerns, please contact our support team:
📧 [insert email address]
🌍 [insert website URL]